Comments on: Dear Radisson Hotel, Golden Lane, Dublin

By: Mercy

Mercy — Mon, 02 Nov 2009 13:39:47 +0000

I cant understand; what has the downturn and a €160, €250 room charge and so on and so force go to do with overworked and underpaid staff?. Is this exploitation? How about hiring some event temp workers? They are very cheap and do the job well. Otherwise why would one pay for radisson service and experience with all the expectations as opposed to (what you all got) and end up with hostel service and experience? And how is that got to do with the downturn? What does providing quality service at the right price and mantaning the same standard (five star?) got to do with downturn? Can somebody in the US or UK have the same experience as Sabrina’s because of the downturn? Or can Sabrina receive the same experience in a Radisson UK, Sweden etc.

By: Sweary

Sweary — Mon, 19 Oct 2009 11:53:52 +0000

Hmm. This is a totally unsurprising level of service, and I wouldn’t have said that a couple of years ago. Radisson used to take their 100% Guest Satisfaction philosophy really seriously and put great emphasis on their Yes I Can! training.

Unfortunately, the way of dealing with this economic downturn for so many businesses, not just hotels, has been to slash staff numbers, the hours of those staff that survived the redundancies, hourly rates, training … and consequently you’re left with an overworked and underpaid workforce who just don’t have any pride in what they do. They’re mistreated by “the system”, so why would they give 100%?

It’s really sad that there’s no service in the service industry.

Well done on the letter!

By: Sabrina Dent’s experience of queuing fo… « Paul M. Watson

Sabrina Dent’s experience of queuing fo… « Paul M. Watson — Thu, 15 Oct 2009 22:30:48 +0000

[...] 10:30 pm on October 15, 2009 Reply Tags: idea (9) Sabrina Dent’s experience of queuing for an hour to check-in, check-out and have parking validated at the Radisson hotel [...]

By: Maureen

Maureen — Thu, 15 Oct 2009 18:06:18 +0000

Well done Sabrina, but why file under “crankypants”? Nothing cranky about expecting a basic service…Please send it, with a link to this blog. We tolerate too much poor service!

By: Iarfhlaith Kelly

Iarfhlaith Kelly — Thu, 15 Oct 2009 16:21:44 +0000

Nicely done Sabrina, hit’m where it hurts.

Publishing your complaint here instead of in a letter to the hotel manager will surely have a larger effect on their bottom line then the €52.50 you’re billing them.

No doubt, the hundreds (or thousands?) of people who read this post will think twice before choosing that hotel over the local competition.

By: Steph

Steph — Thu, 15 Oct 2009 16:17:27 +0000

Amen to that.

By: Simon

Simon — Thu, 15 Oct 2009 15:57:00 +0000

Wow, suddenly thanking myself that I didn’t stay there and instead stayed in the comparitively cheap and cheerful Drury Court down the road.

Terrible news about @jentertainment’s camera and the othe items. Hadn’t realised so much stuff had gone missing.

By: Kate Bopp

Kate Bopp — Thu, 15 Oct 2009 15:53:32 +0000

Should have gone to @GreenhouseL #Businesscamp & stayed at the Absolute. Residents bar open till silly o’ clock. But seriously though, well said. Give ‘em hell, and do keep us posted re their reaction

By: Sean

Sean — Thu, 15 Oct 2009 15:52:46 +0000

My complaint is much less serious than stolen clothes or electronic equipment and standing around waiting for crap staff to serve you but I assumed I’d either be able to get cash back from using my laser card at the bar or there would be an ATM in or close to the Hotel…but no, I had to walk all the way to Dunnes on George’s St to get some cash to pay them for the copious amounts of booze I planned on consuming (and to pay for my IWA ticket)…and during the Ireland match too! Disgraceful ;-)

By: Norman Newell

Norman Newell — Thu, 15 Oct 2009 15:49:22 +0000

Sabrina
I want to congratulate you on this.
Its about time we stopped accepting such shoddy service in Ireland.
We pay some of the highest rates so why not expect some decent service.
I heard about a €4.50 cup of coffee yesterday in Sandymount !!!